What should a CNA do if a resident cannot hear well?

Using body language and clear visual cues is essential when communicating with a resident who has hearing difficulties. This approach enhances understanding and conveys information more effectively. Nonverbal communication, such as gestures, facial expressions, and body language, can significantly aid comprehension, especially when verbal communication may not be clearly heard.

By employing visual cues, the CNA can ensure that the resident feels included and is more likely to understand the message being conveyed. This method also fosters a sense of comfort and reduces feelings of isolation that may arise from hearing impairments. In contrast, speaking louder and slower may not address the underlying communication barrier effectively and can sometimes be perceived as condescending. Refraining from speaking or ignoring the resident's presence denies them the interaction and support they need, which is not conducive to their emotional and social well-being.