What should a CNA do if a resident refuses care?

When a resident refuses care, the appropriate response is to respect their wishes and document the refusal. This reflects the acknowledgment of the resident's right to make decisions about their own care, which is a fundamental principle of person-centered care in nursing and healthcare settings.

Respecting a resident's autonomy is crucial because it empowers them and helps maintain their dignity. Documenting the refusal is essential for legal and professional reasons; it ensures that there is a record of the resident's choices and that the care team is aware of the situation for future reference. This practice also helps to protect the facility and its staff from potential liability issues that could arise from proceeding with care against a resident's wishes.

Engaging residents in their care decisions is an important aspect of healthcare, and fostering an environment of trust and respect contributes positively to their overall wellbeing. The refusal should be treated seriously, with the opportunity for further dialogue about the resident's preferences and concerns being offered, rather than dismissing their decision or applying pressure to comply.