What is an appropriate response if a resident expresses anger?

When a resident expresses anger, remaining calm, listening actively, and trying to understand their feelings is a vital approach. This response fosters a supportive environment that can help de-escalate the situation. By listening actively, the caregiver shows respect and validation towards the resident's feelings, which can contribute to building trust and making the resident feel heard.

This approach also enables the caregiver to uncover the root of the resident’s anger, allowing for a more constructive conversation and addressing the underlying issues effectively. Additionally, maintaining a calm demeanor can help to stabilize the situation, as emotions may dissipate when there is no confrontation.

In contrast, walking away might leave the resident feeling abandoned or increase their frustration. Arguing with them can escalate tensions and create further conflict rather than resolution. Telling them their feelings are invalid dismisses their emotions, which is likely to worsen their anger and lead to a breakdown in communication.