How should a CNA respond when a resident complains of pain?

When a resident complains of pain, the most appropriate response is to listen attentively and document the complaint. This approach demonstrates empathy and understanding, allowing the resident to feel heard and validated regarding their discomfort. Documenting the complaint is crucial as it provides healthcare professionals with important information for evaluating the resident’s condition and determining an appropriate course of action. This ensures that the resident's pain is taken seriously and can lead to effective pain management strategies being implemented.

Listening attentively also helps build trust between the CNA and the resident, fostering a supportive environment that is essential for the overall well-being of the individual. It also aligns with the best practices in patient care, which emphasize the importance of recognizing and addressing pain as a vital sign that can significantly impact a person's health and quality of life.