How should a CNA ideally respond to a resident who is exhibiting aggressive behavior?

A CNA should ideally respond to a resident exhibiting aggressive behavior by remaining calm and ensuring safety. This approach is important because a calm demeanor can help de-escalate a potentially volatile situation. When a caregiver maintains composure, it can provide reassurance to the resident and may reduce feelings of agitation or frustration, allowing the situation to be addressed more effectively.

Ensuring safety is also a key component in this scenario. This involves not only the safety of the resident but also the safety of the CNA and other residents in the vicinity. By creating a safe environment, the CNA can prevent any harm that might arise from the aggressive behavior.

In contrast, calling security immediately may escalate the situation rather than mitigate it, while raising one’s voice can further agitate the resident and undermine trust. Ignoring the behavior is not a suitable response as it might allow the aggression to continue unchecked, leading to possible harm.